Being an IT based company we often get asked very similar questions on a daily basis. Here we have compiled a quick fix guide for you to diagnosis & fix any small problems you may be having. Always feel free to give us a call for 24/7 support!
Computer FAQ's
Check the computer's power cord to make sure it is completely plugged into the wall socket. If you are using a power bar, make sure it is completely plugged into the wall socket and that the powers switch on the bar is turned on. See if that solves the problem.
Make sure the monitor is on, showing a green or orange indicator light. If there is no light showing, try to press and hold the power button. You can also try clicking the mouse to see if the computer was asleep. Lastly make sure the monitor connected to the back of the computer.
Users should not simply press the power button or restart the computer while Windows is still running unless there is an issue with the computer. Microsoft has included the shutdown feature because it enables a computer to go through the entire steps that are required before turning off the computer. In fact many versions of Microsoft Windows will check the computer for any problems if the computer is not shut down properly.
Email FAQ's
Verify that your computer is able to see the Internet and/or other computers to ensure that your computer is not encountering a connection issue, which would be causing your e-mail issue. Ensure that your Internet e-mail server or your Network e-mail server is not encountering issues by contacting either your Internet Service Provider or your Network administrator.
Printer FAQ's
Turn off the printer. If the stuck paper is visible manually remove it. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it. Turn the printer back on.
Today all printer and other hardware manufacturers are providing downloads on the Internet to their software programs and drivers that are included with their products.
Virus FAQ's
A piece of code that is capable of copying itself and typically has a detrimental effect, such as corrupting the system or destroying data. Usually intentionally created to cause a user grief, spread to other computers, or destroy data on an individual's computer.
To help prevent a computer from becoming infected by a virus, software developers have developed anti-virus programs that stay active on the computer helping to protect it. It is important to realize that many computers do not come pre-loaded with these already installed and that if computers do come with these programs, the programs may expire within 90 days.
If your computer is infected with a virus formatting or erasing the hard disk drive and starting over will almost always remove any type of virus. However, keep in mind if backups have been made that contain the virus, other media or drives connected to the computer have a virus, your computer is connected to another computer on a network with a virus, and/or the virus is stored on some other type of software you use with your computer it can become re-infected if not properly protected.
Other FAQ's
Microsoft Internet Explorer users can go to tools and then choose 'Delete browsing history’ you can then choose to delete your Internet cookies.